You are entitled to choose a refund or exchange if the product has a major problem. This is when the product:
If you consider that the product supplied by Gas Detection Australia Pty Ltd. is defective, you can lodge a claim under this Warranty and any apparent fault, except for calibration, can be assessed by Gas Detection Australia Pty Ltd. within the Warranty Period covered for the product purchased by you provided that you meet the following conditions;
Gas Detection Australia Pty Ltd. provides this Warranty in addition to all other rights and remedies that you may have under law in relation to the products to which this Warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these conditions of Warranty are excluded and Gas Detection Australia Pty Ltd. is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for:
Unless otherwise agreed in writing, Gas Detection Australia Pty Ltd. has no liability for, and is not required to provide Warranty Services under this Warranty if it relates to:
No changes to these conditions are to be made without the written approval of the supplier.
For further information or any questions regarding the Gas Detection Australia’s Refund, Returns or Repairs Policy, please contact us.